mcw66 Privacy Policy: How We Handle Your Information
mcw66 built this policy to give you a clear picture of what data we collect when you use your account, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — read this policy before you continue.
Account data only — no third-party sharing without notice
Your wallet transactions stay within your account record
bKash, Nagad and Bank Transfer details handled under this policy
Request corrections or removals through your account
POLICY POSTURE
What This Policy Covers and How We Act on It
We collect information you give us when you create an account, verify your identity, or complete a transaction. This includes your name, contact details, and payment method records — for example, a bKash number you have linked to your wallet, a Nagad account reference, or a Bank Transfer record attached to a withdrawal request. We also collect device and session data automatically: browser type, IP address, pages visited and session duration. We use this information to keep your account functional, process wallet activity, and address questions you raise with our support team. We do not sell your data to third parties. Where we engage service providers who handle data on our behalf — for example, infrastructure or fraud-detection partners — they operate under data-processing agreements and may not use your data for their own purposes. Cookies and similar tools help us remember your session state and display the correct language and currency settings. You can manage cookie preferences through your browser; turning off certain cookies may affect how some account features display. We retain your records for as long as your account remains active and for a period after closure as required by applicable rules. If you have a question about a specific data point, raise it through the account support route.
bKash — wallet number recorded when linked to your account
Nagad — account reference stored for verified withdrawals
Bank Transfer — account details held under your transaction record
Cookies — session and preference data, manageable in your browser
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
Not every data interaction on the internet falls under this policy. We want to be clear about the boundary so you know exactly where our obligations begin and end. Your use of mcw66 in Bangladesh is subject to local law and eligible-region rules — this policy works alongside those rules, it does not override them. Third-party services you reach from our platform operate under their own separate policies.
Account Access
Any data you submit when logging in, creating an account, updating your profile or verifying your identity falls inside this policy. This covers all devices and browsers you use to access your mcw66 account.
Transactions
Payment records generated by bKash deposits, Nagad transfers and Bank Transfer withdrawals are covered here. Transaction history is visible in your account wallet and is governed by this policy alongside payment-provider terms.
Site Content
When you browse game lobbies, read published terms or interact with on-site tools, session and preference data is collected as described. Content you only read — without an account action — still generates minimal session logs under this policy.
Third-Party Services
Links to external payment providers, game studios or other services take you outside mcw66. Their privacy practices are not covered here. Check each provider's own policy before sharing personal details with them directly.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct or Question Your Data
You have real choices about the information we hold. Starting from your signed-in account page, you can review the personal details on file and request corrections where something is out of date — for example, if a linked bKash number has changed or a contact email needs updating. Where local law and eligible-region rules allow, you can also ask us to delete records that are no longer needed for your active account. We will confirm receipt of any such request and follow the process laid out in this policy. If you have a question that the account page does not answer directly, the support routes listed further down this page are the right place to raise it. We aim to respond within a reasonable period; we do not promise a specific timeframe we cannot always keep. Your ability to exercise these choices depends on your region and applicable rules, and we will tell you clearly if a request falls outside what we can action.
Review Your Records
Open your account settings from the main menu. Your profile, linked payment methods and session history are displayed there. Check each section and note anything that does not look right before raising a correction request.
Correct Account Details
Use the edit fields in your account profile to update basic details. For changes to verified items — a linked bKash number or a Bank Transfer account — contact support with the corrected information and your account reference.
Raise a Policy Question
If you are unsure how a specific piece of data is used, reach the support team via the contact routes on this page. Quote your account details so we can locate the relevant records and give you a specific answer.
Request Data Removal
Where applicable under your local law and eligible-region rules, you can request that we remove personal data no longer needed. Submit the request through support with your account ID and a clear description of the data in question.
CONTACT ROUTES
How to Reach Us About This Policy
If this policy raises a question you cannot resolve from your account page, use the routes below. We do not publish support hours we cannot always keep — check the contact page for current availability. Availability of support may vary by region.
Live Chat
The live chat widget is accessible from your signed-in account screen. Use it to raise a policy question, flag a data concern, or ask about a specific record in your wallet history.
Email Support
Send a written query to the support address published on the contact page. Include your account reference and a clear description of the data point or policy section you are asking about.
Help Centre
The on-site help centre covers common policy questions about account data, cookies and payment records. Browse the published articles before opening a support ticket — your answer may already be there.
DATA HANDLING DETAIL
How We Manage Cookies, Security and Retention
We take the steps described below to keep your account data accurate and accessible only to you. Each item maps to a real process inside your account or our infrastructure — not an abstract promise.
Cookie Management
We use session cookies to keep you logged in across pages and preference cookies to remember your language and currency settings. You can review and clear these from your browser settings at any time; some account features rely on session cookies to function correctly.
Account Security
Access to your account record requires your login credentials. We store passwords in hashed form and do not expose them to support staff. If you suspect unauthorised access, change your password immediately from the account security page and contact support.
Data Retention
We hold your account data for as long as your account is open. After closure, records are retained for a period determined by applicable rules in your eligible region. When that period ends, personal data is removed from active systems.
Policy Change Notice
When this policy changes in a way that affects how we handle your data, we post a notice on the site and update the effective date shown at the bottom of this page. Continuing to use your account after a change is posted means you have seen the updated terms.
POLICY QUESTIONS
Frequently Asked Questions About Your Privacy on mcw66
These are the questions we hear most often about how we handle account data. If your question is not answered here, use the support routes above to get a direct response.
What personal data does mcw66 collect when I open an account?
When you register, we collect your name, contact details and any information you provide during identity checks. Once active, your account record includes session logs, device data and the payment method references you link — such as a bKash number or Bank Transfer details.
Is my bKash or Nagad number shared with anyone outside mcw66?
Your bKash and Nagad account references are stored in your wallet record and used only to process your transactions. We do not sell this data. Where a payment processor needs it to complete a transfer, they receive only what is necessary and work under a data agreement with us.
How do I see what data mcw66 holds about me?
Log in and open your account settings. Your profile details, linked payment methods and transaction history are displayed there. For a broader data summary, or records not visible in the settings pages, contact the support team with your account reference.
Can I ask mcw66 to delete my account data?
Where permitted by your local law and eligible-region rules, you can request removal of personal data no longer needed for your account. Submit the request to support with your account ID. We will confirm whether the request falls within what we can action and outline the next steps.
Does mcw66 use cookies and can I turn them off?
Yes. We use session cookies to maintain your login state and preference cookies for language and display settings. You can disable cookies in your browser settings. Turning off session cookies may prevent certain account features from loading correctly during your visit.
Who do I contact if I think my account data has been handled incorrectly?
Reach our support team through live chat or the email address on the contact page. Include your account reference and a description of the concern — for example, an incorrect linked payment method or an unexpected session entry in your account history. We will review and respond.
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